+34 972 73 20 20
Information: +34 972 732 020
Information Office: +34 972 732 020
Commercial Attention: +34 932 041 041

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FAQs

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FAQs
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  • All (35)
  • Rack Railway (5)
  • Activities (3)
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  • COVID-19 (1)
  • 1. Location of the resort and how to get here

    The mountain resort of Vall de Núria is situated in Queralbs, in the Eastern Pyrenees.

     

    Visitors can reach the resort by driving or taking a train to Ribes de Freser. From there, they must use the unique Rack Railway to access Vall de Núria.

     

    You can find more information on how to reach Ribes de Freser by car or public transport, as well as maps of the area in the ‘location’ section of the website.

  • 2. What are the opening hours of the information office at Vall de Núria?

    The information office at Vall de Núria is open from 9 a.m h to 5 p.m h Monday to Friday, and from 9 a.m h to 6 p.m on weekends and bank holidays.

  • 3. Is there a lost property office?

    Yes, all lost property is taken to the Vall de Núria information office. The telephone number is (+34) 972 73 20 20.

  • 4. Where can I find the information office at Vall de Núria?

    The Vall de Núria information office is located at the Vall de Núria mountain resort, 17534 Queralbs (Ripollès). For more information, please send an email to [email protected]

  • 5. Can I get to the resort on public transport?

    You can take a train to the Ribes-Enllaç train station (RENFE), and from there, you can take the rack railway to reach the resort.

  • 6. Where can I buy tickets for the rack railway, ski passes or packs including both?

    You can buy your ticket for the rack railway, ski pass or packs including both from the Vall de Núria online shop where you can also reserve your rack railway departure and return times.

     

    Once you have made your online reservation, you can go straight to the rack railway platform to catch your train, but you will need to collect you pre-reserved ski passes from one of the collection machines at the resort.

  • 7. What is the timetable for the rack railway?

    Consult the timetable for the rack railway. Buy your tickets in advance to guarantee a space on the train.

  • 8. Is there a ski pass for beginners?

    Yes. You can purchase a rack railway ticket + ski pass or beginner’s ski pass. A rack railway ticket + beginner’s ski pass costs € 25.00 for adults and € 18.50 for children (aged 4-13). The beginner ski pass is valid for the Eina, Finestrelles and Roc Malé pistes.

  • 9. From what time is the half-day ski pass valid?

    The half-day ski pass can be purchased at the resort’s ticket office from 1 p.m onwards.

  • 10. Where can I purchase and collect my season ski pass?

    The season pass can be purchased from the Vall de Núria online shop and collected at the Ribes-Enllaç station.

  • 11. Where are the beginner slopes located?

    The beginner slopes are Eina, Finestrelles and Roc Malé.

  • 12. Which areas of the resort are best for families?

    The entire ski resort is suitable for families.

  • 13. What does the ski accident insurance cover?

    The accident insurance covers any accident that takes place while skiing on the resort’s pistes.

  • 14. Where can I find the activities information office?

    The activities information office is located in the Vall de Núria customer service office.

  • 15. Can I camp in Vall de Núria during the winter season?

    No, in the winter the camping area is used as a ski slope.

  • 16. What activities are available in the winter?

    Vall de Núria offers many activities for both adults and children in the winter: downhill skiing, the Cau de la Marmota mini-club and the Leisure Park, among others. To find out more, consult the activities available at the resort.

  • 17. Can I park my motorhome at Vall de Núria?

    You can park motorhomes in the car park at Queralbs station to catch the rack railway, but overnight stays are not allowed.

  • 18. What time do the pistes open?

    The pistes are open from 9.00 h to 15.00 h in low season, and from 9.00 h to 16.45 h in high season. For more information, visit the ‘Opening hours and ski pass rates section of this website.

  • 19. Are dogs permitted in the Hotel Vall de Núria?

    Yes, we have some dedicated rooms for guests who would like to bring their dog. Pre-reservation is required. Please call (+34) 972 73 20 00.

  • 20. I’m interested in working at Vall de Núria. How can I access the available jobs?

    Any job opportunities at Vall de Núria are published in the "Work at FGC" section of the FGC corporate website. If there are no positions vacant, you can send us your CV and tell us about your profile and experience. Should any positions matching your profile become available, we’ll get in touch with you.

     

    If you would like to work in one of the restaurants or ski schools, please contact them directly.

  • 21. Conditions of use for the season ski pass

    See all the information in the ‘Purchase and delivery conditions for season ski passes’ section of this website.

  • 22. Conditions of use and regulations applicable to Vall de Núria day or multi-day ski passes.

    See detailed information in the ‘General conditions of use for day or multi-day passes’ section of this website

  • 23. How do the new automatic check-in and ski pass collection systems work?
  • 24. What is the rechargeable PiriNeu365 card and how can I buy it?
  • 25. Are there any rack railway or ski pass discounts available for people with physical disabilities?

    Yes. Yes, people with physical disabilities will receive a 20% discount on presentation of a valid accreditation card.

  • 26. Are there any rack railway or ski pass discounts for large families/single-parents?

    Yes. The official card issued by the Generalitat de Catalunya confirming your status as a member of a large or single-parent family must be shown when purchasing your ticket or pass. Those with a general large-family card (3 or more children) are entitled to a 20% discount. Those with a special large-family card (5 or more children) are entitled to a 50% discount.

  • 27. Should we reserve the Leisure Park in advance?

    This season, in order to safely manage the capacity of the Leisure Park, pre-bookable rack railway + Leisure Park tickets are not available. Please purchase your tickets at the Leisure Park itself.

  • 28. Do we have to book a table if we want to eat in the restaurant?

    Yes. Please reserve a table by calling the reception of the Hotel Vall de Núria on (+34) 972 73 20 00.

  • 29. Is there any parking at the resort?

    Yes. Vehicles can be parked at the Ribes-Enllaç, Ribes-Vila and Queralbs rack railway stations. Please note: vehicles are not accessible from the ski slopes in Vall de Núria. You must return on the rack railway to reach them.

  • 30. Does the resort have any ski lockers?

    Yes, at Vall de Núria station.

  • 31. Are dogs allowed on the rack railway?

    Yes, but they must be on a lead and muzzled. If you don’t have a muzzle, you can purchase one for € 5 from our ticket offices.

  • 32. Can I hire ski equipment at the ski resort?

    Yes, in the ski resort, we have external providers offering all kinds of rental equipment and specialised professional advice on choice and adjustment to ensure your comfort and enjoyment. We also have a left-luggage facility and ski storage service.

  • 33. What Covid-safe measures has Vall de Núria put in place?

    Please click on the following link for information about all our Covid-19 safety measures: https://www.turismefgc.cat/en/measures-covid-19/

  • 34. Online purchase conditions

    Check the online purchase conditions here.

  • 35. Is the use of the Ski-Bike or Snow-Bike allowed on the slopes of the FGG mountain resorts?

    The free use of the so-called Ski-Bike or Snow-Bike devices is not allowed on the slopes of the mountain resorts managed by FGC. Except when its use is directly related to people with reduced mobility. Section 14 of the FGC ski resort regulations for use and ski passes is applicable.

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